Every member question, answered in one place
Your members reach your team through a support inbox built right into your platform. Reply, assign to teammates, leave private notes and turn any conversation into a follow-up ticket, without bolting on a separate help desk.
Support inbox
One inbox for every member question
Members start a support conversation right inside your platform and every message lands in one chronological list. Filter by status, assignee or label and work the whole queue without leaving your dashboard.
- Members write in from Support, right in their member area
- One ongoing thread per member, never fragmented
- Messages from locked accounts and ban appeals land here too
- Filter by open or done, assignee and label
- New messages appear live, no refresh needed
Reply in context, not in a vacuum
Every conversation shows the full message history alongside member context. You always know who you are talking to, what they bought, and what happened before, without opening a second tab.
- Full thread history for every conversation
- Member profile and purchase context in the sidebar
- Share files and screenshots in both directions
- Mark done or snooze to come back later
Reply workflow
Keep the queue clear, nothing forgotten
Work through conversations with a simple open, snooze and done flow. Snooze anything you can't answer now and it resurfaces at the right time, and answer the everyday questions in seconds with saved replies.
- Open, snooze or mark done to keep the queue clear
- Schedule a reply for later, or mark done as you send it
- Saved replies for the questions you answer daily
- Personalise a saved reply before it goes out
Turn a promise into a tracked ticket
Some questions outlive a single reply. Turn any conversation into a ticket with an owner, a priority and a follow-up date, then work a dedicated ticket queue from open to resolved so a follow-up promise never slips.
- Create a ticket right from the conversation
- Track each one Open, In progress and Resolved
- Assign an owner, set a priority and a follow-up date
- Internal notes and a link back to the original chat
Shared inbox, no crossed wires
Assign conversations to specific teammates, add internal notes only your team can see, and watch the status update in real time. Everyone knows who owns what.
- Assign to any team member from the conversation
- Internal notes invisible to the member
- See when a teammate is viewing or typing
- Labels and priorities the whole team can see
VIP member, already followed up by email last week. Please prioritise this one.
Why support falls apart
Fix what fragments your replies
Member questions scattered across email, chats and your own memory waste hours and let things fall through the cracks. The support inbox gives members one place to ask and your team one place to answer.
The usual setup
- Member messages sit unread across email and chats
- Two teammates reply to the same message
- You have no idea who this member is mid-conversation
- A promise to follow up later is forgotten
With MemberArea
- One support inbox, in your platform, real-time
- Live assignment and a shared, in-sync queue
- Member profile and purchase history in the sidebar
- Turn it into a ticket with a follow-up date
Everything in Inbox
A support stack, built in
No Zendesk, no Intercom duct-taped to your platform. Every inbox feature ships day one and works with the member data already in your account.
Support inbox
A built-in support channel for your members, in one view.
Follow-up tickets
Turn any conversation into a ticket with a follow-up date.
Team assignment
Assign any conversation to a teammate from the thread.
Internal notes
Leave notes only your team can see, not the member.
Snooze
Push a conversation to resurface at the right moment.
Saved replies
Answer the everyday questions in a couple of clicks.
Labels
Tag conversations so the whole team sees priorities at a glance.
Live updates
New messages appear in real time without a page refresh.
Member context
See who you are talking to and what they bought, right in the thread.
The payoff
Support that keeps up
When every member question lands in one inbox, response times drop, nothing slips, and the team stops digging through scattered tools.
shared inbox for your whole team
separate help desk to pay for
conversation history in one place
Replaces a separate support tool, built on the member data you already have.
Stop digging through tools. Start replying.
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