Acceptable Use Policy

Effective Date

This policy is effective as of August 21, 2025.

Introduction

This Acceptable Use Policy (AUP) sets rules for using our websites, applications, APIs, and related services (the “Service”). It applies to all users and accounts. Violations may lead to warnings, suspension, or termination. This AUP forms part of the Terms of Service.

Company Details

Support Email: support@memberarea.io

Scope

This AUP covers all features including messaging, email sending, file hosting, communities, automation flows, webhooks, and APIs.

Prohibited Conduct

You must not use the Service for any of the following:

• Illegal activity or promotion of illegal goods/services.
• Infringe intellectual property or privacy rights; upload or share content without necessary rights.
• Harass, bully, threaten, or incite violence; promote hate or extremist ideology.
• Sexually exploitative or pornographic content involving minors; non-consensual intimate imagery.
• Fraud, phishing, impersonation, deceptive or manipulative behavior.
• Distribute malware, spyware, exploits, or attempt to gain unauthorized access.
• Interfere with or disrupt the Service, networks, or other users (e.g., DDoS, brute force, scanning).
• Send spam or unsolicited communications, or buy/sell contact lists.
• Collect personal data unlawfully or without valid consent; doxxing.
• Circumvent technical controls, quotas, rate limits, or metering.
• Scrape or crawl the Service except as allowed by our robots rules or APIs.

Email and Messaging Rules

To protect deliverability and recipients, you must comply with the following:

• Use only permission-based contacts (no purchased, rented, or third-party lists).
• Obtain valid consent and honor local anti-spam laws (e.g., double opt-in recommended in the EU).
• Identify the sender and include a valid physical address in bulk emails.
• Provide a working one-click unsubscribe; process opt-outs within 2 business days.
• Maintain complaint rate below 0.1% (monthly, across ISPs).
• Keep hard bounce rate at or below 2% per month; remove invalid addresses promptly.
• Authenticate domains used for sending (SPF, DKIM; DMARC recommended).
• No sending of high-risk categories (e.g., scams, adult, counterfeit, illegal drugs, weapons).

Content Standards

Content must be lawful, accurate (where claims are made), and safe. The following are strictly prohibited:

• Child sexual abuse material (CSAM) or any sexualization of minors.
• Graphic violence or instructions to cause harm.
• Health or financial claims that are deceptive or unsupported.
• Sharing others’ personal data without consent or lawful basis.

Security and Network Abuse

You must not test or probe the Service unless explicitly authorized in writing. Report vulnerabilities to support@memberarea.io.

Platform Integrity and Fair Use

Do not create fake accounts, mass-register, or manipulate metrics. Use automation responsibly. Respect resource limits and quotas communicated in your plan.

APIs and Automation

Follow published API docs and rate limits. Do not share API keys. If your integration degrades service stability, we may throttle or suspend it.

Reporting Violations

You can report abuse or policy violations to support@memberarea.io. Include URLs, message IDs, screenshots, and headers where available.

Enforcement

We may take one or more of the following actions at our discretion: warning, feature limits (e.g., send caps), temporary suspension, content removal, account termination, and reporting to authorities where required.

Threshold-based actions for email issues may include immediate pause if complaint rate exceeds 0.3% or hard bounces exceed 5% in a rolling 7-day window.

Appeals

If your account is restricted, you may appeal by contacting support@memberarea.io with details and remediation steps taken.

Relationship to Other Terms

This AUP supplements the Terms of Service and Privacy Policy. In case of conflict, the Terms of Service prevail.

Changes to this Policy

We may update this AUP from time to time. Changes will be posted here with an updated effective date.

Contact

For questions about this AUP or to report abuse, contact support@memberarea.io.